Up Next in Marketing & Business

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  1:34:41

  Customer Service (CS) vs. Customer Ex...

  Customer Service (CS) vs. Customer Ex...

  Run Time: 1 hour 34 minutes
  Download Handout: https://bit.ly/3uU2Uib

  During this presentation, PCCA's Director of Member Engagement, Erin Michael discusses customer service versus customer experience. After watching this presentation, the viewer should be able to:

  - Clearly define and understa...

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  1:07:06

  Veterinary Formulas and Marketing

  Veterinary Formulas and Marketing

  Run Time: 1 hour 7 minutes
  Download Handout: https://bit.ly/3wq1w7w

  During this presentation, PCCA's Clinical Compounding Pharmacist, Mark Gonzalez discusses using veterinary formulas and marketing. After watching this presentation, the viewer should be able to:

  - Discuss what marketing is and...

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  57:17

  Member Panel: Creating a Presence/Eng...

  Member Panel: Creating a Presence/Eng...

  Run Time: 57 minutes
  Download Handout: https://bit.ly/3STmgvM