Original air date: 04/07/2021
Download mp3: https://bit.ly/328f5WZ

Special guest Peter Koshland, PharmD, owner of Koshland Pharm in San Francisco, joins the Power Hour team to share how an intentional focus on customer experience has driven their success. Topics covered:

- Mapping a customer journey with the patient’s perspective in mind
- Positioning the pharmacy as a core piece of the patient’s health care team
- Training and empowering staff to focus on customer experience
- Using technology to support the journey
- Focusing on the practitioner experience